PMT shows up in seven of my posts, all about security. A theory about threat and coping appraisal should apply far beyond phishing.
Frameworks and empirical research on how individuals and organizations adopt, use, and continue using information technologies.
PMT shows up in seven of my posts, all about security. A theory about threat and coping appraisal should apply far beyond phishing.
Marketing departments spend billions on martech stacks but study none of it through an IS lens. TAM explains adoption, but not why the same Salesforce instance ...
McKinsey puts the transformation failure rate at 70%. Only 16% improve performance and sustain it. IS research is very good at predicting adoption and much quie...
Activity theory says you cannot understand tool use without the full activity system around it. The same tool in two systems means two completely different thin...
An affordance is not a feature. It is an action possibility for a specific actor with a specific goal in a specific context. Most IS papers get this wrong.
Rogers showed that innovation adoption follows an S-curve. Enterprise AI is not stalling. It is exactly where diffusion theory predicts.
Rogers, Granovetter, and Burt explain why the department with the AI champion adopts faster while the department across the building with the same budget does n...
There are two fundamentally different visions of AI in the workplace, and the IS research frame you choose changes everything about what you study and what you ...
Social cognitive theory predicts that AI adoption clusters not by access but by observation: people adopt when they see peers succeed with AI, and the gap betwe...
Almost every large organization has run an AI pilot. Very few of those pilots make it to production. That gap is not a data science problem.
Access to AI tools is not the barrier. The belief that you can use them effectively is what separates who gains and who falls behind.
Star and Griesemer's boundary objects are plastic enough to serve local needs but robust enough to hold shared identity. That is why the spreadsheet survives.
IS implementations routinely underinvest in change management. The technology budget gets line items. The people budget gets a rounding error.
Contingency theory says the right approach depends on the situation. Applied to IT, this is why best practices keep failing in unexpected places.
Satoshi's 2008 insight was genuine. What enterprise blockchain often misses is that the insight only matters when the parties don't already trust each other.
The person who signs the check never has to use the tool. That structural gap explains more about enterprise adoption than any UX framework ever will.
After decades of high-profile disasters, large organizations still repeat the same ERP mistakes. The problem is rarely the software.
TAM was built for email and word processors. Now it explains AI agents, blockchain, and VR. The IS field knows how to replace theories, so why does it keep choo...
The gap between what your marketing promises and what your product delivers in the first 30 days is the only metric that determines whether a user stays. Bhatta...
Sensor technology works in controlled conditions. Deploying it across a real production floor, with legacy machines, variable connectivity, and skeptical worker...
Organizations sometimes adopt technology not because it works but because not adopting it would look bad. Legitimacy theory explains why this is rational.
Meta's October 2021 rebrand launched a metaverse narrative that collapsed almost as fast as it rose. The Gartner Hype Cycle described this arc before it finishe...
Culture operates below the level where IS implementations are designed. Schein's three levels explain why EHRs and ERPs keep running into invisible walls.
Bhattacherjee's ECM shows continuance is driven by confirmed expectations, not by initial adoption drivers. The expectation gap is what kills systems at month s...
Kahneman and Tversky's prospect theory shows losses feel roughly twice as painful as equivalent gains. This explains technology resistance better than most adop...
Protection motivation theory says fear without efficacy backfires. Most security training does exactly that.
Weick's sensemaking theory says people act first and make sense later, preferring plausibility over accuracy. That explains everything from the Twitter rebrand ...
Spence (1973) showed that costly observable signals communicate unobservable qualities. Technology choices do this constantly. What you run says something beyon...
Social capital theory says the network around a system determines whether the system works. IS treats this network as a constant. It is not.
Bandura's self-efficacy research shows that whether people change behavior depends less on what they know than on whether they believe they can do it. IS traini...
Most adoption models treat resistance as the absence of adoption. But resistance is its own construct with its own causes, and ignoring it means your model is d...
Rogers showed that the S-curve is a social process with five failure points built in. Most product teams read it as a timeline and miss the diagnostic entirely.
Venkatesh added hedonic motivation, habit, and price value to UTAUT for consumer contexts. Enterprise software still runs on the utilitarian-only version. That ...
The TOE framework explains why identical technology adoption fails in one organization and succeeds in another: context is not background, it is the whole story...
A 2021 executive order mandated zero trust for US federal agencies by fiscal year 2024. Gartner predicts 75% will fail. The gap is not technical.
Ferneley and Sobreperez argued workarounds are not user failure but evidence of system-task misfit. The workaround is the real requirements document.